Shipping & Processing
Processing
Many of our pieces are handcrafted or carefully prepared before they leave our studio. Please allow 3–5 business days for processing in general.
While most orders are processed within this timeframe, processing may occasionally be extended during new collection launches, holidays, periods of high order volume, or other temporary business closures. If there is a significant delay, we'll reach out and keep you updated.
Special Order Items: Certain pieces are offered by special order and may require additional production or procurement time based on customization and/or the availability of raw materials. Estimated ship dates will be provided on the individual product page whenever possible. If your order includes both ready-to-ship and special order pieces, your ready-to-ship items may ship separately ahead of your special order pieces, depending on the expected lead time of the special order pieces.
Shipping
We currently ship throughout the United States via USPS.
At checkout, you'll be able to choose from the available shipping options for your location.
We also offer Free Shipping on orders of $150 or more. Orders qualifying for free shipping will be shipped using the USPS service that best balances speed and reliability for your destination.
High-Value Orders: Orders of $1,000 or more receive complimentary insured shipping and require a signature upon delivery to help ensure your order arrives safely and securely.
Every order includes tracking. You'll receive a shipping confirmation email as soon as your order is on its way.
Lost, Delayed & Damaged Packages
Once your order has been accepted by USPS, delivery is in their hands. While shipping delays, lost packages, and transit damage are uncommon, they can occasionally happen.
If your package is delayed, lost, or arrives damaged, you can begin the appropriate request or claim directly through USPS. They will guide you through the available options based on your shipment's status.
Contact Us
If you have any questions about shipping or your order, we're always happy to help.