Returns & Exchanges
Every Stardust & Clovers order is thoughtfully prepared with care, and we genuinely want you to love what you've chosen. If something isn't right, we're here to help.
Please review the information below before placing your order.
Personalized, Custom, & Special Order Items
Because many of our products are handcrafted, personalized, custom-made, or prepared specifically for you, we do not accept returns or exchanges for:
- Personalized items
- Custom-sized or custom-designed items
- Special Order items requiring custom production or personalization
These items are created especially for your order and cannot be restocked or resold.
Once production and/or customization has begun, these orders cannot be changed or canceled.
Choosing the Correct Option
If your purchase includes sizing, personalization, or other customizable options, please review all product details carefully. If you need assistance determining your wrist size, our Wrist Sizing Guide will walk you through measuring and choosing the best fit before placing your order.
The options selected at checkout are the options that will be prepared and shipped.
If you need to make a change, please contact us as soon as possible. If your order has not yet entered production or processing, we'll do our best to accommodate your request.
Once an order has been completed or shipped, changes may no longer be possible. Where applicable, repair, resizing, or alteration services may be available for eligible products. Please visit our Warranty & Repair page for more information. Applicable service fees and shipping costs may apply.
Damaged, Defective & Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 14 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the item and its packaging
If the issue is determined to be the result of our error, we'll repair, replace, or refund the item, at our discretion, at no additional cost to you.
Returns
Due to the handcrafted, personalized, and limited nature of many of our products, we generally do not accept returns for change of mind, incorrect options selected at checkout, or the natural variations that make handcrafted or naturally sourced materials unique.
If we determine that a return is appropriate under unique circumstances, the item must be:
- Unused
- In its original condition
- Returned in its original packaging
All return requests must be approved before an item is sent back.
Custom name, word, or number items are not eligible for return or exchange due to their uniquely personalized nature. When placing an order for these items, please carefully review all product details and personalization before submitting your order.
Refunds
Approved refunds will be issued to the original payment method after the returned item has been received and inspected.
Original shipping charges and any applicable handling fees are non-refundable unless the return is the result of our error.
Contact
If you have any questions about your order or this policy, we're always happy to help.