Returns & Exchanges
Every Stardust & Clovers order is thoughtfully prepared with care, and we genuinely want you to love what you've chosen. If something isn't right, we're here to help.
Please review the information below before placing your order.
Personalized & Made-to-Order Items
Because many of our pieces are handcrafted, personalized, or prepared specifically for you, we do not accept returns, exchanges, or cancellations for:
- Personalized items
- Custom-sized items
- Made-to-order products
These items are created especially for your order and cannot be restocked or resold.
Choosing the Correct Size
If your purchase includes sizing options, please review our Wrist Sizing Guide before placing your order.
The size selected at checkout is the size that will be prepared and shipped.
If you accidentally order the wrong size, please contact us as soon as possible. If your order has not yet entered production, we'll do our best to accommodate your request.
If your order has already been completed or shipped, eligible pieces may qualify for our repair or resizing service. Please visit our Warranty & Repair page for more information.
Damaged, Defective & Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 14 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the item and its packaging
If the issue is determined to be the result of our error, we'll repair, replace, or refund the item at our discretion and at no additional cost to you.
Returns
Due to the handcrafted and personalized nature of many of our products, we generally do not accept returns for change of mind, incorrect sizing selected at checkout, or the natural variations that make handcrafted or naturally sourced materials unique.
If we determine that a return is appropriate under unique circumstances, the item must be:
- Unused
- In its original condition
- Returned in its original packaging
All return requests must be approved before an item is sent back.
Refunds
Approved refunds will be issued to the original payment method after the returned item has been received and inspected.
Original shipping charges are non-refundable unless the return is the result of our error.
Contact Us
If you have any questions about your order or this policy, we're always happy to help.