Frequently Asked Questions
How long will my order take to ship?
Most orders are processed within 3–5 business days before shipping.
During new collection launches, holidays, periods of high order volume, or other temporary business closures, processing may take a little longer.
Once your order ships, you'll receive a shipping confirmation email with your tracking number.
For complete shipping information, please visit our Shipping & Processing page.
Do you offer free shipping?
Yes. We offer free U.S. shipping on orders of $100 or more (pre-tax and discounts). Eligible orders will be shipped using the USPS service that best balances speed and reliability for your destination.
Do you ship internationally?
At this time, we ship within the United States only. We hope to expand to additional destinations in the future.
Can I change or cancel my order?
If your order has not yet entered production or processing, we'll do our best to accommodate your request. Because many of our products are handcrafted or made to order, changes or cancellations may not be possible once production has begun. Please contact us as soon as possible if you need to make a change.
What materials do you use?
We thoughtfully select materials for their beauty, durability, and longevity. Material information, care recommendations, and details about each finish can be found on our Materials & Care page.
Are your products handmade?
Many of our products are handcrafted, personalized, or carefully prepared to order. Because of this, slight variations in natural materials, color, texture, or craftsmanship are part of what makes each product unique.
How do I choose the right size?
If your purchase includes sizing options, our Wrist Sizing Guide will walk you through measuring and choosing the best fit before placing your order.
What is your return policy?
Because many of our products are handcrafted, personalized, or made to order, we generally do not accept returns for change of mind or incorrectly selected options. Please review our Returns & Exchanges page for complete details.
Do you offer exchanges?
We do not offer traditional exchanges. If you experience an issue with your order, or believe a return may qualify under unique circumstances, please contact us and we'll be happy to review your request.
Do you offer a warranty?
Yes. Eligible jewelry is covered by our 90-day limited warranty against manufacturing defects. You can learn more about our warranty coverage on our Warranty & Repairs page.
Can my jewelry be repaired?
In many cases, yes. Even after the warranty period has ended, we're often happy to evaluate repair requests. Applicable service fees and shipping costs may apply. Please visit our Warranty & Repairs page for more information.
How can I contact you?
If you have a question about your order or need additional assistance, we're always happy to help.