Most in-stock orders are processed within 3–5 business days before shipping.

During new collection launches, holidays, periods of high order volume, or other temporary business closures, processing may take a little longer.

Special Order items may require additional production or procurement time. Estimated ship dates will be provided on the individual product page whenever possible.

Once your order ships, you'll receive a shipping confirmation email with your tracking number. 

For complete shipping information, please visit our Shipping & Processing page.

Certain pieces are offered by Special Order and may require additional production or procurement time based on customization and/or the availability of raw materials.

Estimated ship dates will be provided on the individual product page whenever possible. For additional information, please visit our Shipping & Processing page.

Yes. We offer free U.S. shipping on orders of $150 or more (pre-tax and discounts). Eligible orders will be shipped using the USPS service that best balances speed and reliability for your destination.

At this time, we ship within the United States only. We hope to expand to additional destinations in the future.

If your order has not yet entered production or processing, we'll do our best to accommodate your request. Changes or cancellations may not be possible once production, customization, or processing has begun. Please contact us as soon as possible if you need to make a change.

We thoughtfully select materials for their beauty, durability, and longevity. Material information, care recommendations, and details about each finish can be found on our Materials & Care page.

Tone describes the true-to-life color of the metal, not its composition. We classify each piece by its metal tone so you have a better idea of what to expect in person. Explore our Metal Tone Guide for more information.

Many of our products are handcrafted, personalized, or thoughtfully produced, while others are carefully selected as part of our curated assortment. Because of the nature of handcrafted and naturally sourced materials, slight variations in color, texture, stone characteristics, or craftsmanship may occur and are part of what makes each piece unique.

If your purchase includes sizing options, our Wrist Sizing Guide will walk you through measuring and choosing the best fit before placing your order.

Because many of our products are handcrafted, personalized, custom-made, or limited in nature, we generally do not accept returns for change of mind or incorrectly selected options. Personalized, custom, and certain Special Order items are not eligible for return or exchange. Please review our Returns & Exchanges page for complete details.

We do not offer traditional exchanges. If you experience an issue with your order, or believe a return may qualify under unique circumstances, please contact us and we'll be happy to review your request.

Yes. Eligible jewelry is covered by our 90-day limited warranty against manufacturing defects. You can learn more about our warranty coverage on our Warranty & Repairs page.

In many cases, yes. Even after the warranty period has ended, we're often happy to evaluate repair requests. Applicable service fees and shipping costs may apply. Please visit our Warranty & Repairs page for more information.

If you have a question about your order or need additional assistance, we're always happy to help.

You can reach us by visiting our Contact page and submitting the contact form, or email us directly at: support@stardustandclovers.com